Privacy policy
Last updated: 29 June 2026
At 14Street, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website, 14street.ae.
1. Information We Collect
When you visit our website, place an order, contact us, or subscribe to updates, we may collect the following information:
• Name
• Email address
• Phone number / WhatsApp number
• Billing and shipping address
• Order details and purchase history
• Payment status and transaction details
• Device, browser, IP address, and website usage information
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Confirm Cash on Delivery orders
• Share shipping and tracking updates
• Provide customer support
• Improve our website and shopping experience
• Send promotional messages only where allowed or consented
• Prevent fraud, misuse, or unauthorized transactions
3. Payments and Order Processing
Payments are processed through secure third-party payment providers. 14Street does not store full card details on our website. Payment providers may collect and process payment information according to their own privacy and security policies.
4. Shipping and Delivery Partners
To deliver your order, we may share necessary details such as your name, phone number, address, and order information with courier or delivery partners.
5. Shopify and Website Services
Our store is hosted on Shopify. Shopify helps us operate the online store, process orders, and provide ecommerce services. Your information may be processed through Shopify and related service providers as required to run our website and complete your purchase.
6. Marketing Communication
If you choose to receive marketing updates, we may send you offers, product updates, or promotional messages by email, SMS, or WhatsApp. You can opt out at any time by unsubscribing or contacting us directly.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and support advertising or remarketing. You can control cookies through your browser settings.
8. Sharing of Information
We do not sell your personal information. We may share necessary information only with trusted service providers such as Shopify, payment providers, courier partners, analytics tools, advertising platforms, or legal authorities where required by law.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system is completely secure, so customers should also take care when sharing information online.
10. Data Retention
We keep your information only as long as needed for order processing, customer support, legal, accounting, tax, security, and business record purposes.
11. Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to legal and business record requirements.
12. Children’s Privacy
Our website is intended for general ecommerce use and is not directed toward children. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the latest updated date.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us:
14Street
Dubai, United Arab Emirates
Email: info@14street.ae
Phone / WhatsApp: +971 56 614 4744