Refund policy

Refund & Return Policy

We have a 14-day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unopened, undamaged, sealed, and in its original packaging. Proof of purchase or order confirmation is required.

Opened, used, damaged, sprayed, tampered, or unsealed perfume products cannot be returned for hygiene and product safety reasons.

How to Start a Return

To request a return, please contact us at:

Email: info@14street.ae
Phone / WhatsApp : +971 56 614 4744

Please include your order number, contact details, reason for return, and clear photos of the product if the item is damaged or incorrect.

If your return request is approved, we will share return instructions and the return location. Items sent back without first requesting a return may not be accepted.

Return Location

14Street
Dubai, United Arab Emirates

Damages, Wrong Items, or Issues

Please inspect your order when you receive it. If the item is defective, damaged, leaking, or if you received the wrong product, contact us as soon as possible so we can review the issue and make it right.

We may request photos or videos of the product, packaging, and order details to verify the issue.

Non-Returnable Items

The following items cannot be returned:

Opened or used perfumes
Unsealed or tampered products
Products without original packaging
Items damaged after delivery due to customer handling
Gift cards
Final sale or clearance items, if clearly marked as non-returnable

Exchanges

If you want a different item, the fastest option is to request a return for the eligible item. Once the return is approved and processed, you can place a new order for the item you want.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method within 10 business days. Please note that your bank or payment provider may take additional time to post the refund.

Shipping Fees

Original delivery fees, Cash on Delivery fees, payment processing fees, and return shipping costs are non-refundable unless the return is due to a mistake from our side, such as a wrong, damaged, or defective item.

For UAE and GCC returns, customers are responsible for return shipping costs unless the item received was wrong, damaged, or defective.

Contact Us

For any return or refund questions, contact us:

14Street
Dubai, United Arab Emirates
Email: info@14street.ae
Phone / WhatsApp: +971 56 614 4744